To place an order on kleman-france.com, creating a customer account is required.

You can create your account in two ways:

• during checkout
• at any time via the “My Account” icon at the top of the page
  

To log in, simply enter your email address or use a Google or Facebook login.

A six-digit security code will be sent to you by email to confirm your identity.

Creating a customer account allows you to:

• track the status of your orders
• access your benefits and active gift vouchers
• view and download your invoices
• place future orders more quickly
• review your order history
• manage your returns online
• update your personal details (delivery and billing addresses).

To update your email address, log in to your customer account and go to the Profile section.

Then click on the pencil icon to edit and update your account details.

Have you moved or would you like your order delivered to your workplace?

To update your delivery address, log in to your customer account and go to the Profile section.

In the Addresses section, you can edit an existing address or add a new one.

You wish to stop ordering from the KLEMAN website. Are you sure about your decision?

If our current collection does not fully meet your expectations, we remain at your disposal. Your feedback is valuable and can be shared via our social media channels (Facebook, Instagram, Pinterest) or directly with our customer service team.

If you confirm your request to delete your account, please contact our team and provide the following information:

• First name
• Last name
• Email address
  

Please note that a customer account can only be deleted if the following conditions are met:

• no return request in progress
• no remaining balance on a gift card
• no order currently being processed
  

Our customer service team remains available to support you at every step.

The kleman-france.com website is committed to ensuring the security and confidentiality of your personal data.

For more information, we invite you to consult our Privacy Policy.

For deliveries to post offices, relay points, or Pickup Stations, the delivery address cannot be changed once the order has been confirmed.

For home deliveries, if your order has not yet been handed over to the carrier, we invite you to contact our customer service team as soon as possible. We will do our best to update the delivery address.

If you wish to cancel or modify your order, please contact our team as soon as possible to check whether this is still possible.

If not, returns are free in mainland France up to 30 days after receipt of your order.

All terms and conditions are available on the Delivery & Returns page.

To view the list of countries eligible for delivery, please visit the Delivery & Returns page.

Your order is prepared and shipped within approximately 48 hours.

For standard delivery, estimated delivery times are as follows:

• France: 2 business days
• Europe: from 3 business days
• Rest of the world: from 5 business days
  

For express delivery:

• France: next-day delivery before 1 p.m. for all orders placed before noon, Monday to Friday (excluding public holidays)
  
• International: delivery within 2 to 5 business days

Find all available delivery methods by country, along with their rates, on the Delivery & Returns page.

Please note that delivery is free to Colissimo relay points in France and Belgium.

Deliveries outside the European Union may be subject to customs inspections, which can result in additional delays of up to 30 days.

When a parcel is shipped internationally, it may also be subject to taxes, customs duties, or additional fees imposed by the destination country. These charges, if applicable, are generally payable upon arrival and remain the responsibility of the customer.

It is the recipient’s responsibility to comply with the laws and regulations in force in the destination country. KLEMAN cannot be held responsible for any additional charges that may apply.

To estimate potential customs fees, you may consult the tool provided by Colissimo on their dedicated website: https://www.colissimo.entreprise.laposte.fr/fr/calculateur-douane.

Eager to receive your order? You can track your parcel directly from your Customer Account. Simply log in, then access the tracking information by clicking on the relevant order.

Your tracking number is also sent to you by email as soon as your order leaves our warehouse. You can then visit the carrier’s website to follow the delivery of your order.

Please note that tracking information may not be immediately available on the carrier’s website at the time shipment is confirmed. A delay of a few hours is common.

Thanks to the tracking service, you can check the delivery status of your order at any time.

If your parcel is marked as “in transit” and the estimated delivery date has not yet passed, we recommend waiting a few more days.

However, if the average delivery time indicated in the Delivery Times section has been exceeded and the estimated delivery date shown in the tracking has passed, please contact our team via the contact form to report the delay.

We invite you to contact our team via the contact form to inform us of the issue encountered.

Please include photos of the parcel and the affected product so we can process your request as quickly as possible.

Condition of items

All items must be returned new, complete, and in their original packaging. If a product shows signs of use, damage, or is incomplete, we reserve the right to adjust the refund amount to reflect the loss in value.

Return responsibility

Returned items remain under your responsibility until they are received by our warehouse. We recommend careful packaging to prevent any damage during transit.

Return process

1. Register your return

Log in to your customer account, select the relevant order, and choose the items you wish to return.

Please indicate the reason for return for each item.

2. Return label

Once your return request has been registered, a prepaid return label will be made available in your customer account.

3. Prepare your parcel

Print the prepaid label and attach it to your return package.

4. Drop off your parcel

You may drop off your parcel:

– at a post office
– with a partner retailer
– or in your mailbox

Please keep your proof of drop-off, stamped and dated, until your return has been processed by our warehouse.

After 30 days from delivery, items can no longer be returned or refunded.

Return shipping is free in France.

For returns made from abroad, please refer to the Delivery & Returns page to find the applicable conditions by country.

Exchanges are not available.

If you would like an item in a different size or color, please return your order and place a new one.

The refund can be issued, at your choice, either as a store credit to your customer account (gift card) or by bank transfer.

Refunds by bank transfer are processed within a maximum of 10 business days from the date your return is approved by our quality control team. Refunds are made using the original payment method.

If your payment was made by:

• Credit card (Visa, Mastercard, American Express, e-card): the amount will be credited back to your bank account.
• PayPal: the refund will be issued to your PayPal account, and you will be notified directly by PayPal.
• Alma – installment payment: the refund will be processed via the same provider, in accordance with their applicable terms.

As part of our commitment to transparency, the country of manufacture is indicated on each product page in the Description section.

All of our shoes are made in France, in our workshop located in Maine-et-Loire, near Cholet (49).

To learn more about our craftsmanship and our commitments, we invite you to visit our dedicated Made in France page.

Yes, we offer a selection of models in large sizes, ranging from 47 to 49, available on some of our iconic styles.

You can find them in the Large Sizes section.

We are continuously working toward a more eco-responsible approach, particularly through the careful selection of raw materials chosen for their European origin and the quality of their tanneries.

All models bearing the VGT label are made from vegetable-tanned leather.

We are also committed to promoting French craftsmanship by maintaining a local and sustainable production.

Discover Our Commitments.

The majority of our shoes are made from cowhide or calf leather, sourced from certified European tanneries.
Whether full-grain leather, nubuck, or suede, all of our materials are carefully selected based on technical performance, quality, and, whenever possible, eco-responsibility, to ensure durable, long-lasting products.

All models bearing the VGT label are made from vegetable-tanned leather.
Tanning is an essential process that transforms raw hides into leather, making them resistant over time while providing the desired level of softness or firmness.

Vegetable tanning is a natural and traditional technique that uses plant-based tannins derived from wood, bark, berries, and leaves. This process produces leathers with natural or deep tones that develop a beautiful patina over time.

The longevity of your shoes depends on regular and careful care. Proper maintenance helps preserve their appearance and significantly extend their lifespan.

To go further, visit our Care Advice page and become an expert. Discover our range of shoe care products.

Depending on the brand and individual fit, choosing the right size online can sometimes be challenging.Our size guide is designed to help you make the right choice, and sizing advice is also available on each product page when selecting your size.

If the size does not fit, returns are free, allowing you to place a new order with ease.

Two lace color options are available online for the PADROR, MAJOR, and PADRINI models.

For soles, we invite you to contact our customer service team. Our soles are engineered with genuine technical features designed to ensure excellent long-term durability.

Due to high demand, some of our models may be temporarily out of stock. Don’t worry: they will be available again soon on kleman-france.com.

To be notified in real time when an item is back in stock, we invite you to activate the stock alert. Simply visit the product page, select your size, and click “Notify me by email.” Enter your email address and confirm your request.

As soon as the item is received in our warehouse, you will receive an email informing you of its availability.

Please note that the alert is sent to all registered customers at the same time. As stock levels may be limited, we recommend placing your order promptly.

Visit the Gift Card page, choose the desired amount, enter your details as well as those of the recipient, then proceed to payment.

An email containing the gift card code will be sent to the recipient the same day.

At checkout, enter the gift card code you received by email.

If you did not receive this message, you may contact our customer service team or reach out to the person who gifted you the card.

You can choose to use the full amount at once or combine it with another payment method.

If the balance is not fully used, the remaining amount will stay available for a future purchase.

Find the list of our retailers near you on our Store Locator.

You can also discover our full shoe collection, exclusive collaborations, and a curated selection of apparel brands at our Paris store: KLEMAN Store.

At this time, we do not offer in-store delivery or in-store reservation.

For any questions regarding the availability of a model, we invite you to contact the store directly via our contact form or by phone.