Any order placed on the website kleman-france.com (hereinafter referred to as the "Site") shall be deemed an express acceptance by the User of the general terms and conditions of sale (referred to as "GTCS").
The GTCS govern all terms and conditions related to distance selling to Users via the Site.
The "User" is defined here as any adult, or minor with the consent of his/her legal representative, who visits and/or makes a purchase on the Site.
The User is informed that this automated processing of information has been the subject of a simplified declaration to the CNIL (the French data protection authority) by the Seller, being responsible for the processing of said information, under the number N° 2098046.
Each form or teleservice limits the collection of personal data to what is strictly necessary and clearly states:
the purpose of collecting this data;
if the data is mandatory or optional in order for the management to handle User requests. Failure to provide information could hinder the processing of your request;
who will be able to read it (principally the Seller, unless otherwise specified in the input form where data transmission to a third party is strictly necessary for the management of your request);
The collection of this data pursues the following specific purposes:
the creation and management of the personal account, to manage any orders placed by the User and the preparation of relevant invoices, to respond to User queries and to inform the User of any new or modified services, the management of claims and after-sales service, management of customer loyalty schemes, prospecting, survey, product testing, promotional actions as well as sending out newsletters; the development of trade statistics; the organisation of contests, sweepstakes or any other promotional activity (excluding online gambling subject to the approval of the Autorité de Régulation des Jeux, the French online games regulatory authority);
The Seller will keep your personal data for the following periods:
all personal data collected from the User, being the Seller's customer, will be kept for the duration of the commercial relationship and for a period of 3 years from the end of the said commercial relationship (for example from the date of your last purchase...);
all personal data collected from the User, being the Seller's prospect, will be kept for 3 years from either the date it was collected by the Seller or the date when the User last contacted the Seller (for example a product information request, clicking on a hypertext link contained in an email from the Seller...);
for personal data (identification data and sales data) necessary to comply with legal and regulatory obligations, in particular with respect to limitation or archiving periods. Data kept will observe legal periods of limitation (10 years maximum) and will be kept on a dedicated database archive;
for cookies, they will be kept in accordance with the provisions stated in the article "Cookies".
At the end of these deadlines, the personal data of the User will be either removed or anonymised for the purpose of studies and/or statistics.
For the purposes defined above, the Seller informs the User that the personal data of the latter:
is intended primarily for the services of the Seller;
could be securely communicated to the Seller's service providers, suppliers and subcontractors;
will be stored using all appropriate physical, technical and organisational measures to ensure data security and confidentiality, in particular to protect against data loss, accidental destruction, alteration, and unauthorised access;
could be securely transferred to third parties to prevent fraud and more generally any punishable criminal activity or to respond to any judicial orders or requests from administrative authorities.
is stored in France but can also be transferred to service providers or subcontractors in a country that is not a member of the European Community. This type of transfer of personal data will be carried out under and in compliance with the applicable laws and in a contractual framework determining the conditions of intervention and security of the service providers. The contractual framework complies with the European Commission decision of 5 February 2010 (2010/87 / EU) on standard contractual clauses for the transfer of personal data to subcontractors established in third countries under the Directive 95/46/EC.
In accordance with the Informatique et Libertés (French data protection act) of 6 January 1978 as amended, the User has, at any time, a right of access, rectification, deletion and opposition to all of their personal data. The User can exercise their rights by:
sending your request via the link provided for this purpose on each issue of a newsletter, or by writing to the following address:
ECOM Kleman, Impasse de la Noue - 49740 LA ROMAGNE, FRANCE
In accordance with the Informatique et Libertés (French data protection act) of 6 January 1978 as amended, the User may henceforth define guidelines for the storage, deletion and communication of their data in the event of their death by writing to the aforementioned email or postal address.
How to manage geolocation from the major web browsers:
For Firefox: click here
For Internet Explorer: go to "Internet Options", "Privacy" tab, check "Never allow websites to request your physical location".
For Chrome: in the navigation bar click on the "padlock" logo, in the drop-down "Location" menu, choose between the 3 possible options.
A "cookie" is a small file that generally consists of letters and numbers, sent by a web server to the cookie file of the browser located on the hard disk drive of your computer.
By visiting the Site, a cookie may be assigned and stored on the hard disk drive of the User's computer. The Seller uses different types of cookies to improve the interactivity and services of the Site, including:
- Cookies that do not require the prior consent of the User
Some cookies may be deposited or read without requiring the prior consent of the User. Their purpose is to facilitate navigation on the Site including memorisingnavigation preferences defined during your session or providing services you specifically request. These cookies include:
technical cookies that enable the User to navigate the Site and for the Site to optimally function;
identification and authentication cookies to identify the User during their visit, in order to improve their navigation of the Site and to personalise their online experience.
For such cookies, the User cannot deactivate them from the Site, but can do so using the settings of their internet browser (see below under "User Browser Settings").
- Cookies that do require the prior consent of the User
The Seller's Site uses:
a navigation analysis system for collecting general data concerning access conditions of the User in order to obtain general information for statistical purposes. These cookies help to improve the quality of Users' visits to the Site;
web analytics so as to adapt the Site to the requests of its Users.
advertising cookies to monitor the User’s visit and to receive information about the User's search activities on the Site. These cookies make it possible to provide advertisements adapted to the needs of the User and target products provided by the Seller;
cookies that improve the Site's interactivity. The Seller uses as such third party cookies directly deposited on its Site by their associated services (including Twitter, Facebook, YouTube, Pinterest);
These types of cookies require the prior consent of the User. You can change your choice at any time by clicking on the following link:
With the exception of technical and authentication cookies, the User can delete or enable the rejection of cookies on their browser (for more information, the User can click here). Each browser is different and the User can go to the "help" menu of their browser in order to verify how they can change their cookie preferences.
The behavior of the Site will remain the same and all of its features will remain accessible even if the User refuses to accept cookies on his/her computer.
The data collected using these cookies will be kept by the Seller for a maximum of one (1) year.
The Seller will not sell or transfer this information to third parties. However, with regard to third party cookies (advertising, social networks), this information is directly addressed to them; the Seller does not have access. This information is not used for purposes other than those aforementioned.