Version dated: 11 September 2026 – Effective from: 14 September 2026

ARTICLE 1 – PURPOSE OF THE LOYALTY PROGRAMME

The KLEMAN Loyalty Programme allows members, subject to the terms and conditions set out below, to earn points and access a range of exclusive benefits and rewards.

ARTICLE 2 – SCOPE OF THE PROGRAMME

The KLEMAN Loyalty Programme is available exclusively on the kleman-france.com website and at the KLEMAN store, located on Rue du Temple in Paris.

Benefits available through the Loyalty Programme cannot be combined with any other discounts, promotions or commercial offers currently running, unless otherwise stated.

ARTICLE 3 – MEMBERSHIP

Membership of the KLEMAN Loyalty Programme is available exclusively through the kleman-france.com website and in-store, by creating an account via the following page: https://kleman-france.com/pages/programme-de-fidelite-kleman

Membership is subject to acceptance of these Terms and Conditions. It is free of charge and open to any individual aged 18 or over acting in a personal capacity.

To join the Loyalty Programme, members must provide their first name, last name and email address. Any changes to the personal information provided when joining the Loyalty Programme must be notified as soon as possible by email to [customer@kleman-france.com](mailto:customer@kleman-france.com).

ARTICLE 4 – POINTS AND REWARDS

4.1 – How the Programme works

Once a customer account has been created, each member of the Loyalty Programme can earn points, which are credited directly to their account. Once the required number of points has been reached, members can access benefits, discounts or gifts available on kleman-france.com.

Points do not constitute a means of payment and are not deducted from a member’s balance when a benefit or a new tier is unlocked. Points cannot be exchanged for cash or any other monetary compensation.

4.2 – Earning points

Points can be earned when the member is logged into their Loyalty Programme account and are awarded following each purchase.

The standard points rate is €1 including VAT = 1 point.

Members can also earn points by completing the following actions:

* Follow our Instagram page: 20 points
* Post an Instagram Story: 40 points
* Publish an Instagram post: 50 points
* Follow our TikTok page: 30 points
* Subscribe to our newsletter: 10 points
* Add your date of birth: 10 points
* Sign up to our newsletter: 10 points

Certain actions may only earn points once per member, unless otherwise stated.

KLEMAN reserves the right to offer occasional opportunities to earn additional points or to modify the points allocation system. The applicable points schedule is the one displayed on the “Loyalty Programme” page of kleman-france.com.

Members can check their points balance at any time from their customer account.

4.3 – Point validity

Points earned through the KLEMAN Loyalty Programme are valid for one year.

Each time a member moves up to a higher tier, the validity period of their points is reset for a new period of one year.

Points are personal and non-transferable and cannot be transferred to another member.

4.4 – Rewards and discounts

Once the completion of the relevant actions has been verified, KLEMAN will award the corresponding points to members of the Loyalty Programme.

4.5 – Cancellation of points

Points earned from a purchase are credited to the member’s Loyalty Programme account **14 days after the order has been definitively validated**, provided that the order has not been cancelled, refunded or returned.

In the event of a full or partial refund, order cancellation or return of one or more items, the points corresponding to the refunded amount will be cancelled and deducted from the member’s points balance.

This adjustment may result in a change to the member’s Loyalty Programme tier.

Points earned through actions other than purchases may be subject to verification before being awarded. KLEMAN reserves the right to cancel points awarded in the event of an error, fraud, misuse or failure to meet the conditions applicable to the relevant action.

ARTICLE 5 – TIERS AND BENEFITS

The points earned allow members to progress through the KLEMAN Loyalty Programme and access different tiers.

Three tiers are available:

BRONZE: from 200 points
SILVER: from 300 points
GOLD: from 500 points

When a member reaches the number of points required for a tier, that tier is automatically assigned to them.

Points are not deducted when a member moves up to a new tier. The member therefore retains the tier reached as long as their points balance remains equal to or above the corresponding threshold.

In the event of a cancellation, refund or return of an order that resulted in points being awarded, the member’s points balance will be recalculated. If the new balance falls below the threshold of the tier previously reached, the member may be moved back to the tier corresponding to their new points balance.

The benefits associated with each tier are those applicable at the time they are used and are detailed below.

BRONZE – 200 points

Members who reach 200 points automatically enter the Bronze tier and receive the following benefits:

5% off for your birthday: valid on all products for 30 days from the date of issue.
Early access to current offers

SILVER – 300 points

Members who reach 300 points automatically enter the Silver tier and receive the following benefits:

10% off for your birthday: valid on all products for 30 days from the date of issue.
Early access to current offers
One complimentary accessory: one free pair of socks per year
Free delivery on orders over €150, up to a maximum delivery cost of €30

GOLD – 500 points

Members who reach 500 points automatically enter the Gold tier and receive the following benefits:

15% off for your birthday: valid on all products for 30 days from the date of issue.
5% off every purchase
Early access to offers
Free delivery
Exclusive invitations
Opportunities to participate in product co-creation
One complimentary accessory: one free beanie or scarf per year

ARTICLE 6 – REFERRAL PROGRAMME

Members of the Loyalty Programme can refer friends and family.

The referring member gives the person they refer a €20 discount on their first order. The €20 offer is valid on purchases of €150 or more and for 60 days from the date of issue.

Once the transaction has been completed, the referring member will in turn receive a €20 reward, also valid on purchases of €150 or more and for 60 days from the date of issue.

ARTICLE 7 – PERSONAL DATA PROTECTION

The processing of personal data of users of the KLEMAN website is governed by KLEMAN’s Privacy Policy. This article sets out the specific provisions applicable to users (hereinafter referred to as “Members”) who join the Loyalty Programme.

7.1 – Data collection

The Member’s personal data is collected directly from the Member when they join the Loyalty Programme on the kleman-france.com website or in-store.

The Member is solely responsible for ensuring that the personal data provided to KLEMAN is accurate and up to date.

7.2 – Data collected

The following personal data is collected on a mandatory basis as part of membership of the programme: Instagram and TikTok account names.

This information is required by KLEMAN to authenticate the Member and allow them to complete the relevant actions. Failure to provide this information, providing inaccurate information or failing to keep it up to date may result in delays in processing the Member’s request or, where applicable, its refusal.

Other personal data collected by KLEMAN as part of membership is provided on an optional basis, in order to better understand the Member and provide communications suited to their profile.

For information purposes, KLEMAN processes the Member’s purchase history and their use of the website, for example by collecting browsing data through cookies, subject to the Member’s consent.

This processing is not in itself necessary to create a Member account, but becomes necessary when determining the Member’s eligibility for the various benefits offered under the KLEMAN Loyalty Programme.

7.3 – Purposes and legal bases

As a Member, your personal data may be processed for the following purposes and on the following legal bases:

Management and administration of the Loyalty Programme and communities: informing Members about the Loyalty Programme or available services, managing the Member relationship, benefits and programme-related activities.
Legal basis: processing is necessary for the performance of the KLEMAN Terms and Conditions.
Electronic marketing: customer profiling, marketing communications by email and/or SMS, and data collection through cookies.
Legal basis: processing is based on the Member’s consent.
Exercise of individual rights: managing requests relating to the exercise of Members’ rights concerning the use of their personal data.
Legal basis: processing is based on a legal obligation.
Management of pre-litigation and litigation matters.
Legal basis: processing is based on KLEMAN’s legitimate interest in establishing evidence of a right or contractual relationship.

7.4 – Data retention

KLEMAN retains the Member’s personal data for as long as necessary to fulfil the purposes for which it was collected, namely for the duration of the Member’s participation in the KLEMAN Loyalty Programme, together with the applicable statutory limitation periods, in particular for the purpose of retaining evidence of transactions.

In certain circumstances, KLEMAN may be required by law to retain personal data for a longer period.

Please note that data collected for marketing purposes may only be retained until consent is withdrawn and, in any event, for a maximum period of three (3) years from the last commercial contact with KLEMAN.

7.5 – Recipients

KLEMAN only shares the Member’s personal data with recipients who strictly need access to it in order to process the data in accordance with the purpose for which it was collected.

This includes service providers involved in the management and operation of the KLEMAN Loyalty Programme.

7.6 – Members’ individual rights

Members have individual rights regarding their personal data, including the right of access, rectification, erasure, restriction of processing, objection and data portability.

Members may exercise their rights by contacting KLEMAN:

By email: customer@kleman-france.com
By post: KLEMAN – ETS CLÉON, 10 rue d’Anjou, 49740 La Romagne, France

Members may also correct their personal data directly by logging into the “My Account” section of the KLEMAN website.

Requests must specify the right or rights the Member wishes to exercise.

In accordance with Article 12.6 of the GDPR, where KLEMAN has reasonable doubts regarding the identity of the person exercising their rights, proof of identity may be requested.

Finally, Members have the right to lodge a complaint with the competent supervisory authority, the French Data Protection Authority (CNIL – Commission nationale de l’informatique et des libertés), if they believe they have been unable to exercise their rights or wish to report a breach of personal data protection rules.